![]() If you would like a printable copy of this article, please contact Training at Option 3. If you have questions regarding this functionality of TotalMD, please contact our support or training departments at 80 Option 2 for Support or Option 3 for Training. As a Backline user, you will initiate the secure chat with the recipient and be able to initiate the video chat. No, they will not need a Backline account. backline telehealth, secure messaging, and more backline by drfirst gives you all the communications capabilities you need to collaborate with your patients (and everyone else involved with their. MedChi supported the first bill, Maryland Senate Bill 502, which requires Medicaid to provide mental health services appropriately delivered through telehealth to a patient in the patient´s home. you will see the following icons:ĭoes the patient or recipient of the video chat need a Backline account? Once the individual joins, you can chat normally on the Telehealth connection.On the next screen, you can Start or Cancel the Telehealth chat.Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Once you are in the chat, press the icon on the top right of the chat window PBHS SecureMail using this comparison chart.Telehealth does not require a separate account login. Log into your Backline mobile account as you usually do.Once the individual joins, you will chat normally via the Telehealth connection. After starting the Telehealth chat, wait for the individual to join the conversation.On the next screen, Start or Cancel the Telehealth chat.Once you are in the chat, click the Start Video Call link on the top of the chat window:.Select the 1-on-1 chat for the patient you want to have a Telehealth chat with by choosing.NOTE: When connecting from a computer or laptop, it will need to have a built-in or attached camera and microphone. Logging into your Telehealth account does not require separate login from Backline. Supported web browsers are Chrome, Edge, Firefox and Safari. Please call our office at 41 with any questions.Starting a Telehealth Chat Via a Web Browser If you haven't received the initial text message by your appt time, please don't worry! Sometimes we run behind schedule, and we will call you if there is any problem. Your computer or tablet must have a camera and microphone available, and a strong internet connection. If you prefer to use your computer or tablet for the telehealth visit, enter the link (from the SMS text message) into a web browser and proceed from step 2 above. You must allow your web browser to access your smartphone's camera and microphone (check your privacy/security settings in iOS or Android), and your smartphone must have a strong internet connection either through your cellular provider or private home Wi-Fi (preferred). Ruelos sees your message, she will send you a request to start the video chat, and you can click to accept it from the screen. Ruelos, I am ready for my appointment."Ĥ. When you are ready, please send a message (in the Backline Health secure chat prompt) saying, "Hi Dr. Enter your Name and Date of Birth when asked, and you will receive access to a secure chat prompt where you can send and receive messages.ģ. Start telehealth visits and remote assessments with patients on-demand. safari, chrome) to Backline Health, a HIPAA compliant, secure interface.Ģ. Backline Telehealth, Secure Messaging, and Care Collaboration Backline is an award-winning clinical communication platform that gives healthcare providers, patients, caregivers, and external clinicians a simple, secure way to share health information in real-time. Click the link from the text message, and your smartphone will open a web browser (e.g. ![]() Nellie Ruelos of Carroll Mental Health Care for a consultation. Near your appt time, you will receive an SMS text message, "Join Dr. Telehealth Info for Carroll Mental Health Care
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